Contact information

Thank you for visiting keroot.shop. We value your feedback, questions, and concerns. Whether you need assistance with an order, have a question about our shipping and return policies, or simply want to share your shopping experience, our customer support team is here to help.

Please feel free to reach out to us through the following contact methods:

Customer Support Email

• Email: support@keroot.shop

• We aim to respond to all email inquiries within 24 to 48 hours (excluding weekends and major holidays). Please include your order number if your inquiry is regarding a specific purchase, so we can assist you more efficiently.

Mailing & Return Address

If you need to contact us via mail or send authorized returns, please use our designated office and fulfillment center address below:

• Company Name: keroot.shop

• Street Address: 37 RANSOM RD

• City/State/Zip: FRAMINGHAM, MA 01702

• Country: UNITED STATES

Please Note: For product returns, please contact our support email first to receive proper return authorization and instructions before shipping items back to this address.

Business Hours

• Monday to Friday: 9:00 AM – 5:00 PM (EST)

• Saturday & Sunday: Closed